TRUST & SAFETY
Clear rules, enforced by humans.
Last updated: October 9, 2026.
What we don’t allow
No illegal events, no misleading listings (fake headliners, fake venues, fake dates), no spam, no hateful or violent content, and no ticket resale above face value. Events must happen as advertised, or be refunded.
A human reviews before anything comes down
No event is removed and no account is suspended by an automated system alone. A team member reviews every case and writes to you explaining the decision. Except in cases of clear fraud or imminent harm, you get advance notice and a chance to fix things before anything comes down.
When funds can be held
Unlike some platforms, we don’t hold a percentage reserve on your payouts by default. Funds can only be temporarily held if: (1) an unusual wave of refunds or chargebacks suggests a problem, (2) fraud is suspected, or (3) your identity or bank verification is incomplete. We always tell you why, which amount is affected, and what it takes to resolve it.
One event never pays for another
If one event owes refunds, we never pull funds from another of your events to cover the difference. Each event stands on its own.
Appealing a decision
Write to organizers@gathertickets.ca or use the Contact page. A team member — not a bot — re-reviews your case and replies. Tickets already sold are always honored, even if an event is removed: buyers are refunded in full.