HELP CENTER
How can we help?
Answers for ticket buyers and event organizers.
How do I buy tickets?
Find an event on Discover, choose your ticket tier and quantity, then enter your name and email. Free tickets are reserved instantly. Paid tickets go through a secure Stripe checkout.
Where are my tickets?
Open My tickets in the top bar after signing in. Each ticket has its own QR code. Show it at the door from your phone, no printing needed. Ticket confirmations are also emailed to you.
Are there extra fees for buyers?
Yes. Buyers pay Gather’s platform fee and card processing on top of the ticket price, shown in full at checkout before they pay. The organizer keeps 100% of their ticket price.
How do refunds work?
Each event lists its own refund policy on the event page. If you need a refund, contact the organizer directly using the contact email on the event page.
How do I create an event?
Sign in, hit Create an event, and fill in the details: name, date and time, venue, description, ticket tiers, and your event flyer. Save as a draft while you prepare, then list it when you are ready.
How do I share my event?
Every listed event gets its own shareable link. Open your event and tap Copy event link, then share it anywhere: Instagram, text messages, email.
When do I get paid for ticket sales?
Connect payouts with Stripe from your organizer workspace. Revenue lands in your bank account about 2 business days after each sale.
What does Gather cost organizers?
$0.50 CAD per paid ticket ($0.30 for your first 3 months), plus 2% on add-ons and merchandise, charged to buyers at checkout on top of the ticket price. No subscription, no fee on free tickets, and you keep 100% of your ticket price.
Still stuck? Email support@gathertickets.ca. Organizers can also write to organizers@gathertickets.ca.